Privacy Policy

Introduction

This policy explains how Lunarium Labs collects, uses and protects personal data when you use our WhatsApp chatbot (the “Service”).

Information We Collect

• Limited identifying data such as name, email or WhatsApp number, for support purposes.
• Issuers' public data (financial statements, prospectuses, fundamental data) already officially available.

We never ask for sensitive data such as passwords, bank account numbers or identity documents.

How We Use Data

• Sending report summaries and fundamental insight through the chatbot.
• Improving conversation quality and the user experience.
• Providing customer support when needed.

Basis for Processing

• Your consent when you begin using the Service.
• Legitimate interest in providing the service and keeping it secure.
• Legal obligation where required by the applicable regulator.

Security and Retention

• Data is stored on encrypted infrastructure with restricted access control.
• We keep data only as long as needed to provide the Service.
• Users may request deletion of their conversation history at any time.

Sharing with Third Parties

We share data only with supporting vendors (for example cloud providers or API integrations) bound by confidentiality agreements. We do not sell personal data.

User Rights

• Request a copy of the data we hold.
• Update or delete personal information.
• Withdraw consent and stop using the Service.

Contact

For anything concerning your personal data, email us at [email protected].